Frequently Asked Questions
Expert answers to your skincare and ordering inquiries.
Are iS Clinical products suitable for sensitive skin?
Yes, our formulations are designed to be pharmaceutical-grade yet gentle. We recommend starting with a patch test or consulting with a skincare professional to find the specific regimen best suited for your skin's sensitivity.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our customer support team within 14 days of receipt for assistance.
Are your products tested on animals?
No, iS Clinical is a cruelty-free brand. We do not conduct animal testing on any of our products or ingredients.
In what order should I apply my iS Clinical products?
As a general rule, apply products from thinnest to thickest consistency: Cleanse, Treat (serums), Hydrate (moisturizers), and Protect (sunscreen).
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.